The Filipinos are considered as one of the key players in the call center industry in the whole of Asia. The country already has 20% of its total market share in offering call center solutions across the entire world in 2004. Experts believed that this figure would increase to about 55% by the year 2009. As a result of the market strength of the Industry, it has had a significant contribution to the Gross National Product of the Philippines. It is also a huge provider of job opportunities for close to one million Filipinos. There are over 700 call centers already established in the country and many of them are located in the business areas of Manila. Due to its remarkable performance in the industry, call center in the Philippines has been ranked as one of the top 10 outsourcing destinations for all offshore call center services.
There are lots of factors which have contributed to this great achievement recorded by the country in the BPO industry. A major factor is proficiency in the use of English by the Filipinos.call center Philippinesinbound telemarketing Philippinesou
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